A clear diagnosis comes first.
Loss of heating, unreliable hot water or a message on the controller can have different causes. Tell us what has changed, when it started and which parts of the home are affected. A useful starting point is the make, model and exact fault code.
Look at the whole system.
A heat pump works with controls, emitters and hot-water components. We’ll discuss the symptoms and the work needed, rather than assume that the outdoor unit needs replacing. Equipment suitability, parts and visit availability are confirmed when you enquire.
Help us prepare for your enquiry.
Have your postcode, model details and any controller message to hand. A photo of the rating plate or display can help. Do not remove covers to obtain details; use information that is safely accessible.